- Thank you for choosing DOOGEE. All our products are strictly checked by our quality control team before shipping. If you find any quality problem, please email us at fr.service@doogee.cc .
If you find any quality problem, please email us at . You will get a reply within 48 hours.
30 Days Return & Refund Guarantee:
Returns of unused and unopened items are accepted within 30 days of the purchase date, with the exception of "as is" items and replacement parts (see below). We recommend that you keep the original packaging during this period. Please contact us to request a return or for information on any other applicable policies.
If the return is not due to quality problem, such as due to personal preference, not supported by mobile operator, etc., a 25% handling fee will be deducted from the refund, and the customer will be responsible for the return and reshipping costs.
Return method: contact us by email
Return period: 30 days from the date of delivery.
Item Condition: Brand New
Customer Liability: Regrets, defects caused by the customer
Return the packaging and its condition:
Only items in their original packaging can be returned. If the returned item is not in its original packaging, the customer's refund will be immediately void. Unfortunately, we are unable to provide replacement boxes. Each customer will receive a note in their order and in the shipping confirmation email asking them to keep the packaging for the first 30 days.
Returned items must be disposed of properly. We take great care to ensure your items are packaged properly and shipped safely, and we expect you to do the same with your returns.
All returns are inspected upon arrival. If a returned item is damaged due to improper packaging on the customer's part, it will affect the refund amount. Returned items that are severely damaged due to improper packaging on the customer's part may not even be eligible for a refund.
- When does DOOGEE cover return shipping?
If you receive a damaged or defective item, we can exchange it or cover the shipping costs if you decide to return it.
Details are given below:
- The item arrived defective and cannot be repaired with a replacement part.
- We sent the wrong item
- We sent the item to the wrong address
- We sent a duplicate order
- The item is defective within the 30-day return period (provided the customer has correctly assembled the item according to the instructions)
Important !
- For items that arrive damaged or defective, you must provide photos/videos to prove that the item you are claiming arrived damaged or defective.
-If the customer refuses or does not send pictures/videos of the allegedly defective/damaged item, the return will be considered a "buyer's remorse" and the customer will have to return the item at their own expense. The customer will also have to pay a 25% restocking fee as well as the shipping cost paid by the seller.
- If the customer claims the item is defective or damaged, they must provide proof before returning the item, no exceptions. Please use the contact form to submit photos/videos of your return request.
Upon receipt of an authorized return, we will inspect the merchandise for condition. If the item is found to be defective, we will refund the purchase price.
If the return request for a damaged/faulty item can be resolved with simple parts and assistance, we will offer the option of free replacement parts and repair advice.
- If the customer wants to repair the item himself, rather than returning a large appliance to our warehouse, we will send a technician or repairman to the customer's home.
- Case where the customer pays the return costs
If the return is due to customer error, the return shipping costs are the responsibility of the customer and the shipping costs are paid by the customer. In this case, prepaid return labels are not available. It is important to note that the initial shipping and handling charges will be deducted from your refund total, and any orders that qualify for a special shipping rate will be deducted from our actual shipping costs. Here are some examples of customer returns
Buyer's remorse ("I'm not happy with the performance", "The item doesn't fit me", "The item doesn't meet my expectations", "I tried it, but I want something else", etc.)
2. No reason / don't want to anymore
Misinterpretation of product description (failure to fully read item details/descriptions/characteristics)
Cancellation of the order when the item has already been shipped, even if you have not yet received the item.
The customer purchased the wrong item
The customer accidentally purchased too many items
Customer accidentally provided wrong shipping address
After the 30-day return period, customers can use the manufacturer's warranty period of DOOGEE items for repairs if the item is defective or not working properly. Please check the manufacturer's warranty for more details.
Our warranty period is one year!
A one-year warranty is a warranty in which the seller or manufacturer guarantees to repair defects in the product for one year from the date of sale. During this period, the seller must repair or replace the product if it has such defects.
Typically, this warranty does not entitle the buyer to a refund. It guarantees that defects will be resolved by repairing or replacing the product.
- Progress of the exchange
Step 1:
Please contact us by email at fr.service@doogee.cc.
by telling us about your problem and confirming the solution.
Step 2:
Take a picture of the item you are sending and send it to us with the tracking number. The repair fee depends on whether the item is covered under warranty or not. (Please check warranty coverage)
Step 3:
We confirm that the item has been returned and we check that there is no problem. Please also send us your exact contact details (name, mobile number, full address, postcode) by email.
Step 4:
We will return the item to you.
Thank you for your cooperation!
- Refund policy
The refund policy applies to products purchased directly from the DOOGEE website ( fr.service@doogee.cc ). If you purchased DOOGEE merchandise from another retailer, please refer to their refund policy.
Once the return has been processed by our warehouse, the refund (less shipping and restocking fees) will be issued in the same manner as your original payment. The initial shipping fee is non-refundable. Please note that the return process involves several steps, so we ask for your patience while your refund is processed. Typically, this process takes approximately 5-10 business days from the time the return is received at our warehouse to review it, charge it, issue a credit using the original payment method, and allow your credit card institution to credit the credit/debit card payment to your account for the refund (in some cases, additional steps are required). Purchases made by credit or debit card will be refunded by the same payment method. Credit or debit card refunds typically take up to 7 days, but may vary depending on the merchant or credit card institution. Full refunds can take anywhere from a few days to a few months. Please contact your credit and/or debit card issuer for more information.
If you wish to return a product that came with a free promotional item, the free item must be returned with the original order for a full refund. If the promotional item is not returned, you will be refunded the cost of the product, less the full value of the promotional item.
- Return address
For return address, please contact customer service ( fr.service@doogee.cc ). Thank you very much!
- Orders returned without being shipped (refused shipments)
If an order cannot be delivered due to an incorrect delivery address, the recipient's inability to receive the goods (where we require a signature to confirm) or a refusal to receive the goods, the order will be treated as a "customer error" return (buyer's regret) and our standard returns policy will apply to this type of order. In addition to a 25% restocking fee, the return postage will be credited to your account.
Note: Cancellation of orders
(1) DOOGEE normally ships your order within 1-3 business days. To cancel your order, please contact us at fr.service@doogee.cc. You will receive a full refund as soon as possible if your order has not yet been shipped.
(2) However, if your order has already been shipped, it should be considered a "customer error (buyer's repentance)" and our standard return conditions apply to these orders. In addition to the 25% restocking fee, the return shipping costs will be credited to your account.
